Privacy Policy

1. Introduction

Welcome to TriAxis LTD ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website triaxis.uk and when you use our products and services.

Echo Fluens (Android App) – Privacy Policy

This section applies specifically to the Echo Fluens Android application distributed via Google Play. The app page is available at https://triaxis.uk/echofluens.

1. Controller / Contact

Company: TriAxis Ltd
Company Number: 16978369 (Registered in England & Wales)
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: echofluens@triaxis.uk

2. Information we process

Account information: email address used for sign-in and account sync.
User content: messages, plans, notes/journal entries, mood entries, and AI-generated insights.
Recipients (optional): phone numbers/emails you enter for message delivery features.
Contacts (optional): selected contact details to enable Contact Picker.
Purchases: subscription status and purchase history via Google Play Billing.
Technical & diagnostics data: basic device info used for reliability.
Security (optional): biometrics for app locking (processed locally on device).

3. Contacts permission (READ_CONTACTS)

Echo Fluens may request permission to enable a Contact Picker. We do not upload your entire address book. We use only the details you explicitly select.

4. How we use information

We use information to provide core app functionality, AI-based insights, authenticate accounts, process subscriptions, and maintain security.

5. Sharing of information

We do not sell your personal information. We share data only with essential providers: Supabase (database), Google Play Billing, OpenAI (AI insights), and messaging providers.

8. Account deletion

You can delete your account in the app settings or by emailing echofluens@triaxis.uk with the subject “Delete my Echo Fluens account”.

2. Information We Collect

2.1 Information You Provide

Name, email address, and any other information you choose to provide when contacting us.

2.2 Automatically Collected Information

IP address, browser type, operating system, and website usage data collected for analytics and security.

4. Cookies and Tracking

We use essential cookies for website functionality and analytics cookies (via Google Analytics) to understand visitor interactions. You can manage cookies through our consent banner or browser settings.

7. Your Rights (GDPR)

Under GDPR, you have the right to access, rectify, erase, restrict, and object to the processing of your data. Contact us at office@triaxis.uk to exercise these rights.

11. Contact Us

Email: office@triaxis.uk
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom